Privacy Policy
This policy explains what personal data TwinLine Solutions collects, how it is used, and your rights under UK data protection law.
Who We Are
TwinLine Solutions is a web design and development studio based in Berkshire, United Kingdom, operated by Stefan as a sole trader. We are the data controller for any personal information collected through this website.
If you have any questions about this policy or how we handle your data, contact us at hello@twinlinesolutions.co.uk.
What Data We Collect
We only collect personal data that you provide directly to us.
Contact Form Submissions
Your name, email address, and the content of your message when you use the contact form on this website.
Email Correspondence
Any information you share with us by emailing hello@twinlinesolutions.co.uk directly.
Nothing Else
We do not collect sensitive personal data and we do not use automated decision making or profiling.
How We Use Your Data
We use the information you provide solely to respond to and manage your enquiry or project.
Respond to Enquiries
To reply to your message and discuss the work you are interested in.
Manage Projects
To fulfil any contractual obligations where a project agreement is in place.
No Marketing
We will not use your data for marketing or contact you for any reason unrelated to your original enquiry.
No Third Party Sharing
We will not share your data with third parties for commercial purposes under any circumstances.
Legal Basis for Processing
Legitimate interests covers responding to enquiries you initiated. Contract covers carrying out work you have engaged us to perform. Legal obligation covers records we are required by law to retain.
How Long We Keep It
You can request deletion of your data at any time. See your rights below.
How the Site Operates
Squarespace
This website is hosted on Squarespace, which acts as a data processor on our behalf. Contact form submissions are processed through Squarespace's infrastructure. Squarespace operates under their own privacy policy available at squarespace.com. We do not sell or transfer your data to any other third parties.
Cookies
This website uses cookies set by Squarespace to operate correctly. These include session and security cookies that are strictly necessary for the site to function. Squarespace may also set analytics cookies depending on your browser settings. You can control or disable cookies through your browser settings at any time.
Your Rights
To exercise any of these rights, email hello@twinlinesolutions.co.uk. We will respond within 30 days.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data we hold.
Right to Erasure
Request deletion of your personal data, subject to any legal obligations we have to retain it.
Right to Object
Object to processing where we rely on legitimate interests as the legal basis.
Right to Portability
Request your data in a structured, commonly used and machine readable format.
Right to Complain
Lodge a complaint with the Information Commissioner's Office at ico.org.uk if you believe your data has been handled unlawfully.
Questions about your data?
Get in touch and we will get back to you within one working day.
Email Us